Sr. House League - Filing a Complaint

At the Port Colborne Women’s Senior House League, we are committed to maintaining a positive, inclusive, and respectful environment for every participant.
We understand that from time to time, issues may arise that need to be addressed formally. Our complaint process ensures that all concerns are heard, reviewed, and resolved fairly and confidentially.

💜 Our Commitment

We believe in:

Treating all individuals with dignity and respect
Providing a transparent, consistent process for resolving concerns
Protecting the privacy and safety of all participants
Addressing issues promptly and professionally

Whether your concern involves player conduct, officiating, safety, or league operations, we want to make sure it’s handled appropriately and in line with our Disciplinary Policy & Procedure.

🧭 When to File a Complaint

You should consider filing a complaint if you experience or witness:

Unsportsmanlike or disrespectful behaviour
Harassment, discrimination, or bullying
Safety violations or unsafe play
Misconduct by players, officials, or volunteers
Repeated breaches of league rules or policies

If the issue is minor, we encourage players or team representatives to first attempt a respectful discussion to resolve the matter.
However, if that’s not possible, or the behaviour continues, a formal complaint is appropriate.

📝 How to File a Complaint

To file a complaint:

Complete the League Complaint Form at the following link:
👉 Complete the Sr. House League Complaint Form Here
Submit Your Response - Once submitted, your form will be automatically forwarded to the Sr. House League Committee for review.
Review Process - Your complaint will be reviewed by the Committee in consultation with the PC Wave Executive.
Follow-Up - You will receive confirmation that your complaint has been received and will be informed of any next steps or outcomes as appropriate.

🕊? Anonymous Submissions:
Complaints may be submitted anonymously. However, including your name and contact information is strongly encouraged to allow the Committee to follow up, gather additional details if needed, and ensure the issue is addressed appropriately.
All complaints — anonymous or named — will be treated with strict confidentiality.

🧊 Maintaining a Positive League Culture

Our league was built on the values of community over competition and respect above all.
Filing a complaint is not about creating conflict—it’s about maintaining the positive, safe, and inclusive atmosphere that makes our league so special.

💜 Complete the Complaint Form:
Click here to submit your Sr. House League Complaint Form